Harley Street and Wigmore Street, London
Verified Hearing & Tinnitus Clinic
Hearing care as it was
always meant to be
Home of the Brain-Based Hearing Programme™ and the NeuroQuiet Tinnitus Programme™. Where the science of hearing meets the neuroscience behind it.
Watch
Why brain-based audiology changes everything
6 mins
The Science Behind Our Method
What hearing aids alone cannot solve
Understanding why the signal is only half the problem changes everything about how hearing care should work.
What you were told
This assumes hearing loss is a simple volume problem. It is not.
What actually happens
Without retraining the brain, the signal remains distorted. Amplification alone cannot restore clarity.
The Brain-Based Hearing Programme™ closes this gap
Combining precisely fitted hearing technology with structured brain retraining sessions, it addresses both what the ear receives and how the brain decodes it. This is not amplification alone. This is the restoration of auditory processing.
See the programmeThe four auditory processing functions the Brain-Based Hearing Programme™ restores
Decoding
Words sound unclear
Restores the brain's ability to interpret fine speech detail
Tolerance Fading Memory
You forget what was just said
Improves auditory working memory and reduces cognitive overload
Integration
Background noise overwhelms you
Enhances the ability to process multiple sound sources simultaneously
Organisation
Conversations feel chaotic
Improves sequencing and structure of auditory information
Tinnitus Treatment
Why most tinnitus treatments fall short
Tinnitus is not just a sound. It is a three-system brain loop involving the auditory system, the emotional system, and the attentional system. Most treatments address one part. When one part is ignored, the loop stays active and tinnitus stays in the foreground.
The NeuroQuiet Tinnitus Programme™ is designed to change all three simultaneously. This is how tinnitus is returned to the subconscious.
See the NeuroQuiet programmeSystem
System
System
targets all three
Addressing all three systems simultaneously is what produces lasting habituation
Sound reaches the ear.
Understanding happens in the brain.
A hearing test measures whether sound reaches the ear. Whether the brain can make sense of it is a different question entirely. Awajimijana Otana on why both decide what you actually hear.
When you are ready, a Brain-Based Hearing Assessment is where it begins.
Book a Brain-Based Hearing AssessmentSame-day written report · No GP referral needed
For decades, the hearing industry
gave you half the answer.
Better microphones. Louder sound. More channels. More processing power. And still, the words blurred at dinner tables, the conversations dropped in crowds, the exhaustion of a brain working twice as hard just to keep up.
That’s because hearing aids were never designed to solve the whole problem. They were designed to solve your ears.
But you don’t hear with your ears.
You hear with your brain.
Brain-Based Hearing® is the first complete approach to hearing health, one that addresses both the peripheral system that detects sound, and the central auditory system that interprets it. For the first time, detection and meaning are treated as what they always were, two halves of a single, inseparable process.
This is not another hearing aid upgrade. This is not another app. This is the programme that finally asks the question the industry forgot to ask.
What happens after the sound arrives?
If you have been fitted, tested, adjusted, and still feel like something is missing, you were right. Something was.
Now it isn’t.
Hearing care as it was always meant to be.
Awajimijana Otana
Founder & Clinical Audiologist, Verified Hearing
Our Services
Complete hearing and tinnitus care, done properly
Every service is structured around the brain-based principle. We assess the full hearing pathway, treat what is actually causing the problem, and give you a written report on the day.
Hearing Assessment
Brain-Based, from £199
More than a standard hearing test. We test both the ear and how your brain processes sound. Same-day written report. No GP referral.
Learn moreTinnitus Clinic
NeuroQuiet Tinnitus Programme™ · from £299
We assess and treat tinnitus. The NeuroQuiet programme addresses the auditory, emotional, and attentional systems together. Most patients have been told to live with it. We do not accept that as a clinical conclusion.
Auditory Processing Disorder
APD Assessment and Treatment · from £995
Your audiogram will likely show as normal. APD is a processing problem, not a hearing loss. Children from 3.5 years and adults. We assess and treat.
Learn moreBrain-Based Hearing Programme™
Complete hearing rehabilitation
A structured clinical system combining brain retraining sessions with precisely fitted hearing technology. Not amplification alone. The restoration of auditory processing.
See the programmeEar Wax Removal
Same-day microsuction
Same-day microsuction, both clinics. Audiologist-led: if your blockage is not wax, we can diagnose it and act on it the same day. Adults from £89. Children from 18 months.
Learn moreHome Visits
For those who cannot make it to clinic
Brain-based audiology brought to your home. Every service we provide in clinic, delivered to you with the same clinical method, the same thoroughness, and the same written report.
Learn moreWhat makes the difference here
How we think about hearing, tinnitus, and the people in our care
How we think about hearing
Hearing loss is not a volume problem. Over time, the brain adapts to the degraded signal it receives, reshaping how it processes and interprets sound. A hearing aid restores access to sound. It does not restore how the brain decodes it. This is why many people with hearing aids still struggle in noise and conversations. We address both the signal and the system that processes it. This is what changes the outcome.
How we think about tinnitus
Tinnitus persists because the brain continues to process it, react to it, and attend to it. Being told to live with it is not a clinical conclusion. It is the point where most care stops. It does not have to stop there. When the brain is guided correctly through the right conditions, it stops prioritising the sound. The emotional response diminishes. Tinnitus returns to the background where it belongs, and for many patients, it stops entering conscious awareness entirely.
How we think about APD
Auditory Processing Disorder is not a hearing loss. The audiogram almost always comes back normal, which is exactly why it goes undiagnosed. The difficulty is in how the brain processes what it hears. APD frequently coexists with ADHD, dyslexia, and autism, and is often mistaken for them. We offer a full clinical assessment and a structured treatment programme. For children from 3.5 years and adults. We assess and treat, not just diagnose.
How we were raised to treat people
Every person who comes to us is someone's family. We were raised with a simple truth: a senior patient deserves the attentiveness you would give your own grandparent. A peer deserves the warmth you would give a brother or sister. A child deserves the patience you would give your own. This is not a policy we adopted. It is how we were brought up, and it shapes every appointment we conduct.
Nationally recognised clinical excellence
Our founder was nationally honoured by the British Academy of Audiology for his contribution to research and clinical audiology, a recognition of clinical thinking and the quality of care given to individual patients. That standard informs every appointment conducted at Verified Hearing.
A quiet trust, built over time
Over the years, a quiet trust has developed. Some of those who rely on Verified Hearing for their hearing care are people whose work operates at the highest levels of professional and public life. They tend to find their way here when they need clinical precision rather than convenience. We are honoured by that trust. And we give every patient the same standard of care, the same thoroughness, and the same discretion, regardless of who they are.
5★
Google rating at Harley Street clinic
4.9★
Google rating at Wigmore Street clinic
200+
Verified Google reviews across both clinics
BAA
National Award, British Academy of Audiology
The Team
Your audiologists
Every appointment is conducted by a qualified, RHAD-registered clinical specialist, not a technician.
Awajimijana Otana
Founder and Consultant Audiologist
Known as AJ, our founder was nationally recognised by the British Academy of Audiology during his training years. Holding an MSc from the University of Manchester, he brings experience from NHS specialist posts and private practice across two continents. He is known for his warmth, clinical precision, and ability to make nervous patients and children feel completely at ease from the first moment.
Abby Pillay
Clinical Audiologist
Abby specialises in diagnostic audiology and speech-in-noise testing, two of the most important and most commonly overlooked elements of a thorough hearing assessment. Patients consistently describe her consultations as the most detailed they have experienced. She explains every finding clearly, in language that makes sense beyond the clinical setting.
Google Reviews
What patients say
Our Clinics
Two central London locations
Both clinics are open Monday to Saturday, including evenings until 7pm. No referral needed.
Harley Street
1 Harley Street, London W1G 9QD
Nearest tube Oxford Circus, 5 min. Regent's Park, 7 min.
Hours Monday to Saturday, 9am to 7pm
Phone 020 3011 1280
Wigmore Street
126 Wigmore Street, London W1U 3RY
Location Directly opposite Selfridges
Nearest tube Bond Street, 3 min
Hours Monday to Saturday, 9am to 7pm
Questions
Frequently asked questions
A standard hearing test measures what sounds you can and cannot hear at different frequencies. A brain-based assessment goes further, testing how your auditory cortex processes and interprets sound. Over time, hearing loss changes how the brain decodes sound. A standard audiogram does not reveal this. Our assessment does, and this changes what treatment is possible.
No. You can book directly online or by calling 020 3011 1280. No GP referral is required for any of our services.
Yes. The NeuroQuiet Tinnitus Programme™ is a structured clinical pathway, not an assessment alone. It guides the brain through habituation by addressing the auditory, emotional, and attentional systems simultaneously. Patients who have been told nothing can be done consistently find that the right structured approach changes this.
The brain-based hearing assessment takes approximately 60 to 90 minutes. You receive your results and a full written clinical report on the same day. There is no waiting for letters or follow-up appointments to hear your findings.
The Brain-Based Hearing Assessment is the diagnostic starting point. It gives you a complete clinical picture of your hearing, including how the brain is processing sound. The Brain-Based Hearing Programme™ is the treatment pathway, combining structured brain retraining sessions with precisely fitted hearing technology, used as one clinical tool within the programme.
Take the first step
Hearing care as it was always meant to be
Whichever brings you to us, hearing difficulties, tinnitus, processing concerns, or simply a check-up, the approach is the same. Thorough, honest, and built around how your brain makes sense of sound. You leave understanding exactly where you stand, and what comes next.
Monday to Saturday including evenings until 7pm. Harley Street and Wigmore Street.